FAQs and Studio Policies

Your appointment is very important to us, and we value your time. As your service provider, we respectfully ask that you mutually value ours as well. As other establishments, our business is not able to make special exceptions to policies on an individual basis.

Please read our policies prior to booking your appointment - booking to your appointment confirms that you agree to the following:

Credit card authorization and keeping cards on file

All clients must have a current and active credit card on file at all times or risk any future appointments being cancelled without notice. Credit card payments will only be processed for missed, late, or no show appointment fees without notice. Failure to have an active card on file will result in cancellation of any future appointments in addition to a suspension in booking any future appointments until a new card is presented and payment is collected.
Late policy

Please call/text to notify us in the event that you are running late. If you are 10 minutes late to an appointment, you will automatically be billed a $25 late fee. If you are more than 10 minutes late we may ask you to reschedule your appointment so it will not affect our punctual clients. If we are unable to take you at the time you arrive, you will be charged for 50% of the service that you missed, due to it being a late cancellation. If your service is still able to be completed, your treatment time will be shortened to avoid inconveniencing the client that has a booking after you, and you will be charged a $25 late fee as stated above. The $25 late fee is compensation for the inconvenience of rushing the service and shortening the necessary time allotted for consultation, check out, and clean up.
Product return and exchange policy

There are no returns, exchanges, or refunds for products purchased in office or online from Karlee Lauren Aesthetics. In the event of a proven reaction (established clients only), please email info@karleelaurenaesthetics.com within 5 days of purchase to discuss options with Karlee. Returns of Colorescience, Jan Marini, Face Reality, or Glymed products purchased through separate online website links fall under the return policies of those websites as they are separate entities from Karlee Lauren Aesthetics. Those websites should be contacted in the case of receiving a damaged product or returns.
Children and guests at your appointment

We kindly ask that you do not bring any guests with you to your appointment unless they are scheduled to receive a treatment as well. For the safety and enjoyment of you, your child, and other clients in the building, we ask that you do not bring your child or that they be accompanied by another adult while you receive your service. We are unable to supervise your little ones as the priority is to complete your service.
Cancellation policy

Cancellations and reschedules made less than 48 hours prior to your appointment time are considered late cancellations and will result in a charge of 50% of your booked service. Please call or text to notify for any rescheduling needs. This applies to cancelling/changing additional services booked last minute (within 48 hrs) if you have multiple scheduled for one visit. No-call no-shows and same day cancellations will be charged 100% of the original booked service price. This amount cannot be applied toward any future services. A client with 3 or more late cancellations within the span of 6 months will be terminated from booking future appointments at Karlee Lauren Aesthetics. A no call no show results in automatic termination from the practice. A client with repeated cancellations or no-shows/ failure to abide by spa policies will be terminated from booking future appointments at Karlee Lauren Aesthetics. You will not be able to book your next appointment until the cancellation/no-show fee is paid in full. All charges will be applied to the card placed on file at the time of booking. Declined cards will be unable to re-book until fee is paid. Any deposits made for virtual or in person appointments are non- refundable. Fees cannot be applied toward any future services as it is compensation for the time originally reserved on the schedule.
How should I prepare for my appointment?

Get excited! Healthy, glowing skin is on the way! Don’t worry about not knowing what services you should get- we will chat together to come up with the best plan for your unique skin. Have intake forms completely filled out prior to your appointment time. Bring in all of your current skincare products that you’re using on a daily basis- or at least a list. We want to know what is going on your skin so that we can safely treat it. Keep an open mind! We may recommend different services for you aside from what you may want to receive. Your best interest is always priority here.
Can I get my brows and facial done at the same time?

Yes of course! What’s better than fresh brows and skin? That’s why we do what we do! Since its important to avoid water after a tint or lamination, we will do your facial prior to your brows. Just make sure you book both services for your appointment time. It doesn’t matter which one is first on the booking schedule. We can’t guarantee that we will have time to add on your brows that day if it wasn’t scheduled.
How will I be contacted for my virtual consultation?

We will reach out to you via FaceTime, unless you do not have an iPhone. If you do not have an iPhone, please email us at info@karleelaurenaesthetics.com and we will provide you with a zoom link. At this time, Karlee Lauren Aesthetics is only able to serve those within the U.S.
Which treatment should I book?

If you are a first time client, book a consultation so that we can decide on a treatment that is best for your skin and overall goals. If you are a returning client and are not sure what to book next, feel free to contact Karlee via email or phone and she will be happy to guide you in the right direction! To avoid any confusion, we recommend pre-booking your next appointment at the end of your treatment.
Can I shop in-person for products?

Yes - you may purchase any products during your appointment, and pick up orders may be placed on our online store. You may reach out to schedule a pick up time- please be mindful that this time is set aside during regular appointment hours between seeing other clients- if you do not arrive at your designated pick up time, it will need to be rescheduled and fees may apply. We are unable to leave the treatment room to give products or supervise pick up area while another appointments are in session. If you are not quite sure what you need and are not an existing client, you will need to book a consultation so that we can designate time to talk with you about your skin and select the perfect products for you!
Can I get my facial after recently receiving Botox or filler?

It is advised to wait at least 2 weeks for any facial treatments after receiving botox or filler in order to avoid any manipulation or shifting of the botox or filler beneath the skin. If you’re doing both in the same day, get your facial prior to any injectables.
Why can't I get a chemical peel on my first visit as a new client?

Because we truly care about the health of your skin and achieving the best results possible! Before receiving any chemical peels, it is mandatory that all clients be on a routine of approved products. If the skin is not prepped properly prior to the peel, it is more likely for irritation to occur and for you to not see the results you could otherwise obtain with proper home care. We want to make sure that you get the best results from the treatments that you’re investing in.